SPA GUIDELINES

Spa Guidelines & Helpful Information

We want your time at Jacqueline Morgan Day Spa to feel relaxing and enjoyable from the moment you arrive. Here are a few helpful things to know before your visit.

Arriving for Your Appointment

If this is your first visit with us, welcome! We recommend arriving approximately 20 minutes before your scheduled appointment to allow plenty of time to complete any necessary Guest Intake and Consent Forms and settle in without feeling rushed.

Returning guests are encouraged to arrive 10–15 minutes early. If you are enjoying multiple spa services, arriving a little early also gives you time to change, get comfortable, and begin to unwind before your treatments.

We do our best to stay on schedule out of respect for every guest’s reserved time. If you arrive late, your treatment may need to be shortened so the next guest can begin on time. The full price of your scheduled service will still apply.

During Your Spa Visit

Robes and lockers are provided when appropriate for your spa experience. Our licensed professionals are committed to making you feel comfortable, respected, and well cared for throughout your visit.

For massage, facial, and body treatments, you will have privacy while changing and may undress only to your personal level of comfort. Professional draping will always be used, with only the area being treated exposed.

Please feel comfortable communicating with your service provider at any time. Whether you would like an adjustment in pressure, temperature, positioning, or simply have a question or concern, your comfort is important to us.

Gratuity

Gratuity is always a matter of personal discretion and should reflect your satisfaction with your service. For guests who wish to leave a gratuity, 15–20% is customary.

Rescheduling & Cancellations

We understand that sometimes plans change. Because your appointment time is reserved especially for you, we kindly ask for:

24 hours’ notice for a single service
48 hours’ notice for multiple services or small groups
72 hours’ notice for spa parties or large group reservations

All reservations are secured with a credit card. Cancellations or changes made without the required notice are subject to a 50% fee, and no-shows are charged 100% of the scheduled service.

Your card will only be charged if we are unable to fill your appointment time. We always do our best to accommodate another guest in your place.

We truly appreciate your understanding and your consideration for the time of our team and fellow guests.

Retail Product Returns & Exchanges

We want you to feel good about the products you purchase from us. Unopened products may be returned within 30 days of purchase for a full refund.

If you’ve tried a product and find that it isn’t quite right for you, please let us know within 30 days. We’ll be happy to help you find a better option and offer an exchange or spa credit toward another product.

Because opened products cannot be resold, we are unable to provide cash or credit card refunds on opened items.

Gift Cards

Our gift cards are purchased for a dollar amount rather than a specific service or spa experience, giving the recipient the flexibility to choose how they would like to enjoy their visit with us.

Gift cards may be purchased in the spa or online and may be used toward services or retail products at their full purchase value for up to five years from the date of purchase.

Gift cards are treated like cash and must be presented at the time of redemption. Gift cards are not redeemable for cash.