SPA GUIDELINES
Spa Guidelines
If you are visiting us for the first time, we look forward to meeting you! If you have multiple services, you should plan on arriving 15-20 minutes before your scheduled appointment time. This way, you will have plenty of time to change and unwind before your treatments start. Please keep in mind that arriving late may regrettably limit your treatment time. We strive to stay on schedule so that all of our guests are insured with a pleasurable experience.
Robes and lockers are provided for you. Rest assured our therapists are highly trained professionals and you will be properly covered throughout all of your spa services. Please communicate any concerns that you may have with your therapist.
To Contact Us: Call us at 410-535-6059
General questions/comments: reservations@jacquelinemorgandayspa.com
Appointment or Spa Party Scheduling: reservations@jacquelinemorgandayspa.com
Gratuity
Gratuity is a matter of personal discretion and should reflect your level of satisfaction with your services. Customary gratuities are between 15 and 20 percent.
Rescheduling Your Appointments
We understand that plans can change. To ensure the best experience for all guests, we kindly ask for:
-24 hours’ notice for single services
-48 hours’ notice for multiple services or small groups
-72 hours’ notice for spa parties or large group bookings
All reservations must be secured with a credit card. Cancellations or changes made after the required notice will incur a 50% fee, and no-shows will be charged 100%. (Full charges may apply for group or party reservations.)
Your card will not be billed unless the appointment goes unfilled - we always do our best to accommodate another guest in your place. Please help us honor the time of our team and fellow guests by canceling or rescheduling within the required timeframe.
We truly appreciate your understanding and look forward to welcoming you soon!
Skin and Body Product Returns:
We want you to love your spa products! If you are not completely satisfied, unopened retail items may be returned or exchanged within 14 days of purchase with the original receipt.
For hygiene and safety reasons, opened or used products cannot be returned.
If a product causes an allergic reaction, please contact us within 7 days for an exchange or store credit.
Gift Certificates/ Gift Cards
Gift Cards and Gift Certificates may be purchased for any amount you wish. You may pick them up in person or order them from our web-site. Gift Certificates/Cards are valid for the full purchase price for 4 years. Gift cards/ certificates will not be refunded or redeemed for cash.